More growth for Chase Templeton
FAST-growing private medical insurance company Chase Templeton is expanding its headquarters in Lancashire to accommodate its expanding team.
The Darwen-based company, which has been on an aggresive buy-and-build strategy this year with 18 acquisitions completed, has taken an additional 2,500 sq ft office building adjacent to its head office at Arkwright Court, Commercial Rd.
The space will accommodate a new sales centre of excellence and additional staff due to join the business in the new year.
The firm is recruiting 15 staff to join the business this month and in early 2016, taking its headcount to 128. The new recruits will include four account managers and two newly created posts of business retention manager and a micro-SME team leader.
Commercial director Richard Holden said: “We are making a significant investment not just in additional office space, but recruitment, training and technology. All are vital if we are to maintain and build upon our impressively strong retention rate, which runs at 90% plus, and the customer service which underpins it.”
The new building complement Chase Templeton’s recently- opened new business hub in Bromley, Kent, and existing centres of excellence in Darwen and Bridgwater, Somerset, respectively.
Holden added: “Because we are an acquisitive business it is particularly important that we invest in the people, skills and technologies necessary to deliver the level of customer service which drives satisfaction and retention. We already know such investment generates significant returns with clients we now serve being overwhelmingly satisfied and loyal.
“They also report feeling more confident in our ability to deliver on service and value because of our size and strength, an increasingly important factor within not just the PMI sector but the wider financial services market.”
