Full speed ahead for broadband provider after record year

Truespeed, the full fibre broadband provider, has its sights on further growth for 2023 after a record performance over the last 12 months.

The Bath-based alt-net achieved record levels of growth during 2022, by expanding its footprint to 60,000 properties, connecting 13000 customers and hiring more than 84 staff.

James Lowther, CEO at Truespeed, said: “2022 was a fantastic year for the business, in terms of setting higher ambitions and increasing the pace of our growth while maintaining high customer satisfaction scores and community engagement across the South West. Our network is growing fast, and our goal is to more than double the size of our network in 2023 and continue investing across the region. To help achieve this, we also plan to take advantage of the first-class talent pool in the South West and will step up hiring.”

Truespeed has invested heavily across the South West in 2022 in several areas including:

Portishead and Clevedon: £9m investment
Peasedown St John, Midsomer Norton, Keynsham, Saltford, Radstock: £8m investment
Uphill, Banwell, Sandford: £4m investment
Thornbury, Almondsbury, Bradley Stoke, Patchway, Stoke Gifford and Chipping Sodbury: £14m investment
Bathwick, Widcombe and Combe Down: £4m investment

In 2023, Truespeed’s goal is to more than double the size of its current footprint of 60,000 properties and also double the number of connected customers by the end of the year.

Lowther added: “While the stats and figures make for happy reading, they’re only part of our story. We want build a truly better broadband business by putting our customers and communities at the heart of everything we do… by freezing our prices during a cost-of-living crisis, by offering free connections to local schools and community centres and by offering much better customer service. This is our promise to the South West.”