Regulator fines online gaming firm £6.1m

A Birmingham online gaming firm has been fined £6.1m for social responsibility and anti-money laundering failures.

Intouch Games, which runs 11 websites such as Cash Mo, Bonus Boss and Slot Factory, has been ordered to pay its third fine since 2019 to the UK Gambling Commission, after failing a compliance test last March.

The regulator says that Intouch took seven weeks to engage with a customer who had been highlighted with erratic play patterns, as well as failing to verify if another customer earned £6,000 per month after being flagged for a potential gambling problem.

It also found that the firm did not have adequate policies and procedures around money laundering or look at the risks of a customer being a beneficiary of a life insurance policy nor having links to high-risk jurisdictions.

In 2019 Intouch secured a £2.2m settlement for regulatory failures and received a £3.4m warning for further wrongdoings in 2021.

Kay Roberts, executive director of operations at the Gambling Commission, said: “Considering this operator’s history of failings we expected to see significant improvement when we carried out our planned compliance assessment.

“Disappointingly, although many improvements had been made, there was still more to do. This £6.1m fine shows that we will take escalating enforcement action where failures are repeated and all licensees should be acutely aware of this.”

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