BT to create another 100 jobs at Yorkshire base

BT says it will be recruiting for 100 new positions at its Doncaster contact centre, to be filled by April this year.

The recruitment drive is part of BT Group’s wider aim to hire 1,000 new contact centre colleagues across BT and EE’s 24 sites nationwide including contact centres in Warrington and Greenock.

It is also launching a multi-million pound investment in the latest technology to give extra support to customers in Doncaster and across the UK.

The technology will allow contact centre staff to remotely check broadband performance of BT customers, giving colleagues the knowledge to offer tips to improve their connection.

Nick Lane, managing director for consumer customer service said: “We understand the importance of having an ultrafast and reliable internet connection, as people continue to rely on it more than ever before.

“That’s why we’re investing in recruiting more advisors and offering additional services to support customers when they want to upgrade to full fibre or to answer and resolve customer queries.

“We look forward to welcoming new employees to the Doncaster contact centre very soon.”

The offices of the Doncaster contact centre, In Wilmington Drive, have undergone a major revamp.

Opened last summer, the building is one of the first of BT’s future-fit offices in the UK to open as part of its “Better Workplace Programme”.