Leicester communications firm snaps up counterpart
Opus Trust Communications, the Leicester-based omni-channel communications firm, has acquired DocCentrics, the customer communication management (CCM) company based in Stevenage, for an undisclosed sum.
DocCentrics supports organisations by composing, managing, and delivering personalised messages to customers across multiple channels.
Opus Trust says it will integrate the DocCentrics platform within its end-to-end omni-channel customer experience solution, OpusCX.
CEO of Opus Trust Communications, Tony Strong, said: “We are very pleased to welcome DocCentrics to the growing Opus Trust family. This acquisition represents a major step in our journey as we expand our offering within customer experience management services.
“As we have worked with the DocCentrics team for several years, we know that their innovative customer management platform is in high demand among the SME and enterprise markets. More importantly, we also know this technology and the team are a perfect fit with our own customer experience aspirations.
“Integrating DocCentric’s platform into our own omni-channel solution is a further commitment to a digital strategy, which complements our print and post heritage, as we become the customer experience partner of choice for an increasing number of clients.”
Managing director of DocCentrics, Simon Howell, said: “We have been exploring the synergy between Opus Trust’s omni-channel communication services and our own CCM solutions for some time.
“Through this acquisition, we will create a market leading customer engagement platform, whilst still supporting organisations that want to navigate through their own digital transformation journeys.
“As a result of us joining Opus Trust and pooling our resources, we will significantly broaden our service capability, this will allow us to improve customer experience throughout our client’s customer communications – with digitisation and process automation leading the shared proposition. We are very much looking forward to continuing our innovative work as part of the Opus Trust Communications family.”
