Chesterfield housebuilder hands out multimillion-pound comms contract

Customer service representative
X The Business Desk

Register for free to receive latest news stories direct to your inbox


BT has been awarded a multimillion-pound contract with Chesterfield housebuilder Avant Homes.

The partnership has already seen BT deploy new technology to allow agile working for Avant Homes sales and customer service workforce during the last 12 months. The investment also allows the developer to further improve its customer journey for new reservations and viewings.

For the next phase of the partnership, BT is providing a cloud-based solution that it says will simplify the management and operations across Avant Homes’ five regional offices located in Scotland, North East, Yorkshire, and the Midlands – as well as its group head office operation and all development locations.

The solution includes 5G mobile access for all Avant Homes employees.

Peter Adams, Avant Homes group business systems and transformation director, said: “Our continued upwards trajectory and ambitious growth strategy requires the ongoing review of our processes and technology to ensure we are operating effectively at all levels.

“By implementing these new communication solutions, we can enable better ways of working and communicating internally and externally. The joined up digital system provided by BT means we can enhance our customers’ experience whether they are meeting with us at a development, on the telephone or via video call. Furthermore, using 5G mobile technology also allows our people to set up a virtual office from any development site or location, allowing more flexibility and convenience. We look forward to seeing the positive impact these new systems will have as we integrate them across the business.”

Based in Chesterfield, Avant Homes Group is one of the leading private developers of residential property in the UK. The company has a turnover of £446m and employs around 780 people.

The Avant Homes Group builds approximately 2,000 homes each year. It currently has 57 live developments across its five operating regions.

Roger Craven, North East, Yorkshire & Humber sales sirector for BT, said: “The Covid-19 pandemic has brought challenges for many businesses, even those in industries which have largely been able to continue to operate throughout lockdown periods and restrictions, such as the housing and construction sector. The need to invest in digital technology has never been greater as more work is carried out remotely and teams require secure access to information, contacts and systems from wherever they are.

“It’s hugely rewarding for BT to see its contribution to the digital transformation Avant Homes is making a real difference for their employees and customers.”