Fulfilment firm marks milestone with record turnover

Melton-based fulfilment specialist Hallmark Consumer Services has reported a year-on-year increase in annual turnover of more than10% to £6m in the wake of increased demand from online retailers.

Celebrating its 30th anniversary this year, the family-owned company employs 70 people and provides a range of outsourced services including bespoke fulfilment, contract packing, direct mail, and logistics solutions.

Hallmark purchased its 40,000sq ft headquarters in Melton in 2013 and has since invested in further extending its premises and capacity, most recently by adding an enhanced storage and shipping facility and further locations for carton picks to enable the company to expand the range and size of goods it handles for clients.

To facilitate the soaring demand for its services, the company has also taken on a second site in Grantham, set to officially open this summer.

Managing director Philip Hall said: “We’ve overcome many challenges in the last two years as a result of the pandemic and Brexit, but have managed to come out of the other side successfully and having secured several new clients. With the pandemic forcing retail companies to sell more of their products online, we saw demand for our services rocket. Fortunately, our business model and IT infrastructure are such that we can quickly scale our fulfilment services up or down in response to customer demand. It is this flexibility that our clients appreciate.”

Chief executive Chris Hall added: “When we first started out, I ran the business from my garage and focused on promotional sales fulfilment, before evolving into direct mail. We quickly expanded and over the years have taken on more and more units at the industrial estate where we are based in Melton. As E-commerce started to take off, our clients moved from printed catalogues to online shops, and this was the key driver for our growth.

“As a company, we have won numerous awards in recognition of our high level of customer service and innovation. But the biggest thrill for us is having such longstanding clients. We feel honoured that one of our clients has been with us for over 20 years.”