Leicester heating firm found not guilty following allegations of fraud

A Leicester-based supplier of electrical heating equipment that faced criminal proceedings over allegations of fraud and unfair commercial practices has insisted that “the customer is at the heart of everything we do” after the charges against it were dropped.

Fischer Future Heat was alleged to have exaggerated the heat storage capabilities of its products and faced accusations that it had made misleading statements regarding the terms of their availability, Business Live reports.

The company was alleged to have claimed that its heaters “would only be available on particular terms… in order to elicit an immediate decision and deprive consumers of sufficient opportunity or time to make an informed choice.”

Fischer was also charged with “misinforming consumers as to their statutory rights to cancel.”

On Thursday (29 September), not guilty verdicts were formally entered against the company and its respective officers and directors after Leicester Trading Standards offered no evidence in respect of the allegations.

According to Business Live, Trading Standards and Fischer have reached a compromise which will see the heating firm contribute funds to customers whose complaints formed part of the criminal proceedings.

Keith Bastian, CEO of Fischer Future Heat, said: “I welcome the fact that this long-running saga has finally come to an end which allows Fischer to move on and continue to do what it does best. The high level of satisfaction experienced by our customers is evident from both our Trustpilot and Feefo ratings. The customer has always been at the heart of everything we do.

“Now more than ever before, it is clear that the Future is Electric.”