On the move: the latest East Midlands hires
Ilkeston managed service provider IDT is expanding again after hiring two new faces.
Sam Easby has joined the company as a business administrator and Matt Moutrie as an account manager to help grow its client base.
Easby said: “Upon joining IDT, I was pleasantly surprised by the positive and professional work culture that has been developed here. Everyone is made to feel like a highly appreciated and valued member of the team which always brings out the best in people.
“In my short time here, I’ve already started developing new skills and look forward to learning many more. So far, I’ve learnt so much about our industry as well as everything that goes into delivering such high levels of customer satisfaction. I attribute this to IDT’s emphasis on heavily investing in its employees and its keenness to see that they are always fulfilled in their role.”
Moutrie said: “What drew me to IDT and was apparent as soon as you step through the door is that they truly believe in their values and more than that they make sure they are upholding these values. To make IT human. To put the customer at the heart of everything we do, making sure we deliver exceptional service.
“I’m looking forward to delivering against these values, meeting all our customers face to face and making sure we continue to deliver the service that has got IDT the reputation it deserves.”
Luke Draper, managing director at IDT, added: “It’s always my goal to appoint talented individuals with fresh ideas; it helps us continually improve. Sam and Matt are testament to that and both have made a significant impact in their short time with us. As we grow, we want to ensure we don’t lose the part of the business that makes us unique and human, especially at a time where digital dominates. I see time and time again when businesses grow they quickly lose the personal touch and duty of care that we all value.
“We’re seeing stories, daily, of how businesses in the UK or worldwide are impacted, often devastated by cybercrime. By bolstering our account management team, we can provide our clients with an even stronger, more proactive and responsive service to keep them connected and protected.”
Jamie Quinn has been employed by Pride Park-based L.E.A.D. IT Services as one of their helpdesk technicians.
Jamie Quinn
Quinn, who makes the move from Inspire Culture Learning and Libraries – part of Nottinghamshire County Council – will be handling technical queries from L.E.A.D. IT clients across the country.
The company specialises in working with education establishments and currently supports 70% of schools in Derby city. They also have business clients, offering a range of services including on-demand IT support, remote support, broadband and telephony.
He said: “My job is to deal with queries from clients needing IT support, so I could be speaking to CEOs, headteachers or library staff about printer queries or maybe network faults. It could also be a question about hardware or something as simple as setting up a new starter. It’s a challenge and one that I’m thoroughly enjoying so far.”
“I find it quite therapeutic, taking a job from the initial query, troubleshooting it and then solving the problem. I enjoy hardware repairs and bringing computers back to life. It’s my key topic and whether it’s replacing components or improving the overall performance, it brings me joy knowing that I’ve made a computer better for our clients.”
Lee Jepson, director of L.E.A.D. IT Services, said: “We are delighted to have Jamie onboard and he’s settled into his role quickly. He’s a great asset to the team.”
