Airport VIP service set to take off to provide hassle-free passenger experience

Simon Williamson and Lucy O’Shaughnessy

Liverpool John Lennon Airport has launched a VIP service for passengers, starting from £99 per person, ranging from shopping services to chauffeur-driven transport.

The concierge service is in partnership with specialist company VIP-FLY and covers all the airport’s airline operators and routes.

Designed to take all the hassle away from passengers from the moment they arrive at the airport to boarding their flight, the VIP-FLY concierge will give travellers the opportunity to be met on arrival, helped to check their bags in, fast tracked through security and then escorted to the airport’s premium lounge to relax ahead of their departure.

Concierge’s can then help with some shopping in the departure lounge, collect items for the flight such as food and beverages and even escort passengers to the gate and on board the aircraft.

Passengers can also opt to be met at their office or home and driven to the airport in a luxury limousine, available for both departures and arrivals.

LJLA’s commercial director, Lucy O’Shaughnessy, said: “Passengers feedback how much they enjoy flying from Liverpool, but this VIP concierge service will give our passengers the chance to really get their trip off to a great start, with VIP-FLY’s concierge staff looking after them from the moment they arrive to when they take their seat on the plane.

“Its normally an experience reserved for VIP’s, now anyone can be a VIP here at the airport.”

VIP-FLY is a joint venture between Arvin Aviation and Station Management Solutions and co-founder Simon Williamson, an aviation veteran of more than 15 years, said: “We know that for many people jetting off from the airport may not be a regular experience or they may be unfamiliar with the process of passing through the airport.

“Anyone can now get the VIP treatment at Liverpool with our staff here to make that journey as relaxed and hassle-free as possible taking away any of the worries and making for an even better airport experience.”

He added: “Some passengers still find airports daunting and they can also be a worry for people seeing off a friend or relative to foreign parts, so it can be a great comfort to know that a loved one has been personally looked after and successfully got onto the right flight without any of the stress.”

The people who provide the service are all hand-picked aviation professionals, with many having worked at the airport for many years in areas including onboard services, check-in and customer service.

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