Telecoms firm goes on the buses with trentbarton contract

Jonny McPhee and Jeff Counsell

Derbyshire telecommunications firm Invictus Communications has completed an extensive telephony upgrade for leading East Midlands bus company trentbarton.

Melbourne-based Invictus has installed a new internet-based telephony platform across all twelve of trentbarton and its parent company Wellglade Group’s sites, which span from South Yorkshire to Loughborough.

The upgrade is designed to support the venerable bus operator’s communications and customer service offering.

trentbarton group projects director Mark Greasley said: “Our various sites were all operating on individual phone systems which were restrictive and difficult to maintain.

“We therefore needed to upgrade to a robust, flexible and reliable telephony system which is vital to support our 24/7 operations and to uphold our reputation with customers as ‘the really good bus company.’

“As well as reducing costs, the system now enables our colleagues to communicate with each other and with our customers more efficiently and will future proof further developments in our multi-media customer service provision.”

Jeff Counsell, MD at trentbarton, said: “We had been considering upgrading the telephony system for sometime and, following a full survey of our requirements, Invictus Communications presented a compelling business case for this upgrade.

“As fellow members of Marketing Derby and East Midlands Chamber they are experts in their field and with shared values of ‘buy, sell and support local’ so they were the perfect fit for this project.”

Jonny McPhee, managing director of Invictus Communications, added: “We are delighted to welcome trentbarton to our growing customer base across the East Midlands’ business community.

“Many businesses are not aware that analogue phone systems will become obsolete in 2025.  It is therefore vital to plan ahead and ensure that their telecommunications are fit for purpose in the digital age and provide the flexible, reliable and cost-effective resource that will add value to their operations.”

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