Derbyshire law firm chooses Oberoi Business Hub for call handling support

Lovedays Solicitors is the latest addition to Oberoi Business Hub’s portfolio of law firm clients.

With offices in Matlock, Bakewell and Wirksworth, the firm has enlisted Oberoi Business Hub to manage the firm’s call-handling services.

Based in Pride Park, the Oberoi team’s services include 24/7 support, online live chat, and comprehensive management reports to track call trends and response efficiency.

Lovedays Solicitors’ managing director Richard Roberts, said: “As a firm, we pride ourselves on face-to-face personal service and decided to outsource call handling some time ago to enable our reception teams to focus on clients coming into the offices rather than their attention being diverted elsewhere. Keen to use a local firm, we recently moved this important function from a national provider to Oberoi Business Hub where we now receive a far superior quality and more cost-effective service.

“Investment in marketing is pointless if you cannot maintain consistently high levels of customer service, including ensuring that every call is answered quickly and efficiently. Having a dedicated call handling service provided by a professionally-trained team is therefore vital in this day and age and the move to Oberoi Business Hub has been seamless with results proved from day one.”

Oberoi Business Hub manager Jodie Brady said: “Whatever our client’s requirements, our call handling services are designed to be cost-effective and flexible. Our highly-trained team essentially become part of the customer’s in-house team. They ensure client communications are handled efficiently and professionally – creating the right first impression on behalf of our customers and relieving the pressure on individuals to be able to concentrate on their workload without interruption.”