Fast-growing high street clinic signs three-year deal with Nottingham software firm

Nottingham-based IT services and software firm Retail Assist has signed a three-year deal with Laser Clinics UK.

The contract will see Retail Assist providing its IT Help Desk service to the retailer. The service in the UK will be scoped to deal with incidents directly from sites and wholly manage incident resolution, including third parties, running seven days a week.

Laser Clinic is based in both shopping centres and on the high street, with 13 clinics across the UK, including sites across London and in Manchester, Birmingham, Cambridge, Chelmsford and Glasgow.

Bridget Healy, acting general manager at Laser Clinics UK, said: “It was important to us to find a support partner who could meet our current needs whilst also growing with us in the future. As our clinic network expands, we need to be confident that our staff can access full IT support, with Retail Assist’s model making this a cost-effective option. We also wanted someone who could work closely and collaboratively so that we can ensure we offer the best possible customer experience.”

Dan Smith, Retail Assist’s CEO, said: “Whether it’s the retail, hospitality or beauty sector, it’s paramount to ensure that you’re offering a top-quality customer experience. With our proactive and responsive IT support in place, we’re excited to be partnering with Laser Clinics UK on their expansion plans and are looking forward to supporting their IT infrastructure as they continue their nationwide clinic growth.”